Justin Standifird

Partner ID: 44052001087

1007 Washington Avenue, Lorain, OH, USA

Technical skills

About Me

IT/COMPUTER SUPPORT

EDUCATION AND PROFESSIONAL SKILLS

 

 

EDUCATION

OHIO BUSINESS COLLEGE – Sheffield Village, Ohio September/2015 – September/2017

Associate Degree: Information Technology/Computer Support

 

General Education Diploma – Norwalk, Ohio                      June/2014     

 

EXPERIENCE

 

McDonalds Restaurant – Sheffield Village, Ohio

Crew Member (while supporting family through education)

Responsible for: 

Assisting customers with food orders, working in a support role in back end to accommodate fluxes in customer volume

Operate drive through window taking/processing customer orders

Perform various roles based on sales flow. 

 

Care Path — Lorain, Ohio October/2016

Help Desk & Support  (contract)

Responsible for:

Taking trouble tickets over VOIP from Business Customers

Troubleshooting of Tier 1 tickets

Sending escalated tickets to proper areas for troubleshooting

Had to follow specific routing instructions

 

Teletech Holdings — Amherst, Ohio March/2013- January/2014

Geek Squad Customer Service Representative

Responsible for:

Provided tech support to clients

Products promotions

Billing information

Bill Payments services

Received upwards to 85 inbound customer service calls per 8 hour shift

 

Spitzer Mitsubishi — Sheffield, Ohio                                                                                                                         February/2014 – July/2014

Car Porter

Responsible for: 

Maintained the parking lot keeping it clean and organized

cleaned cars both inside and outside

assisted technicians with vehicle maintenance services

prepared new and used vehicles for customer delivery

reported any damages of vehicles to supervisor and completed other duties as needed

 

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